See the best Moscow attractions with a plan including Moscow Top Tours

Cancellation Policy

This Cancellation Policy applies to the booked tours in Moscow, St. Petersburg and Golden  Ring cities. In certain cases you may be eligible to receive a full or partial refund depending upon:

  • the number days of prior to the start of the tour your cancellation request is received
  • the amount expended to prepare for your tour

Guiding Fee/ Private transportation:

  • 30 days or more before the start of the tour:  no cancellation fee
  • between 30 and 5 days before the start of the tour:  75% cancellation fee
  • less than 5 days before the start of the tour:  100% cancellation fee

Kremlin/ Armoury/ Petergof/ Catherine palace / Hermitage admissions:

  • 32 days or more before the start of the tour:  no cancellation fee
  • less than 32 days before the start of the tour:  100% cancellation fee

Bunker 42:

  • 15 days or more before the start of the tour:  no cancellation fee
  • less than 15 days before the start of the tour: 100% cancellation fee

How to cancel a tour:

If you would like to cancel your tour(s) please notify us about it as soon as possible via email info@moscowtoptours.com

Please make sure your email has reached us – we will confirm the receipt as soon as we get it. We will pay back an amount due within next 5 business days. Please, contact us,  if you have any questions about our cancellation policy.